ku916 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains in plain language exactly what personal information ku916 collects, why we collect it, and the controls you have over your own data.
Our Commitment to Your Privacy
This Privacy Policy ("Policy") sets out how ku916 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal information provided by users ("you", "your", "Player") when accessing or using the ku916 website, its mobile browser application, and all related services including gaming, betting, and payment services (collectively "the Services"). This Policy applies to all users of the ku916 platform, including registered account holders, visitors browsing the site without an account, and any third parties whose personal information we may process in connection with our services.
By creating a ku916 account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the ku916 platform immediately. We may update this Policy from time to time; material changes will be communicated to registered users and the updated Policy will be posted at this URL with a revised "Last updated" date.
This Policy is written in English. In any inconsistency between the English version and a translated version, the English version prevails. Questions about this Policy should be directed to [email protected].
What Personal Information We Collect
ku916 collects personal information that you provide directly, information generated through your use of the platform, and certain technical data collected automatically. The categories of personal information we may collect include:
- Identity and contact information: full legal name, date of birth, Bangladeshi mobile number, and email address provided during registration.
- Identity verification documents: National ID card, passport, or other government-issued documents submitted during KYC verification.
- Financial information: payment method details (bKash or Nagad account numbers, Rocket wallet identifiers), transaction history, deposit and withdrawal records.
- Gaming and betting activity: game history, bet placement records, session duration, wagering patterns, and bonus usage.
- Technical and device data: IP address, device type, operating system, browser type and version, referring URLs, and session timestamps.
- Communications data: records of support conversations, emails, and any feedback or complaints submitted to ku916.
We do not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is strictly required for compliance or responsible gaming purposes and you have provided explicit consent. We do not collect financial card numbers; all payment transactions are processed through regulated mobile money operators.
How and Why We Use Your Personal Information
ku916 processes your personal information only for the purposes described in this Policy and only for as long as necessary to fulfil those purposes. The primary bases on which we rely to process your personal data are: performance of our contract with you, compliance with applicable legal obligations, protection of our legitimate business interests, and in limited cases, your explicit consent.
Account Management and Service Delivery
We use your identity and contact information to create and manage your ku916 account, authenticate your logins, process deposits and withdrawals, credit bonuses, and deliver the gaming and sports betting services you have requested. Without this processing your account cannot function.
Identity Verification and Fraud Prevention
We use identity documents and transactional data to conduct KYC checks, meet our anti-money laundering obligations, detect and prevent fraud, and protect the security and integrity of the platform for all players. This processing is required by our obligations as a responsible platform and cannot be opted out of.
Responsible Gaming and Player Protection
We analyse gaming activity data to identify patterns that may indicate problem gambling and to enforce responsible gaming tools such as deposit limits, session controls, and self-exclusion requests. This processing is essential to our commitment to player welfare and cannot be disabled.
Platform Improvement and Analytics
We use aggregated and anonymised usage data to understand how players interact with ku916, identify technical issues, improve site performance, and develop new features and game offerings relevant to the Bangladesh market. This analytical processing does not identify you individually.
How We Protect Your Personal Data
ku916 employs a range of technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our security posture is reviewed and updated regularly. Key measures include:
When and With Whom We Share Your Information
ku916 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment and Technology Partners
We share transaction data with our payment processing partners (bKash, Nagad, Rocket, Upay) and with third-party game studios and platform infrastructure providers strictly to deliver the services you have requested. These partners are contractually bound to use your data only for the stated purpose and to maintain appropriate security standards.
Legal and Regulatory Obligations
We may disclose personal information to law enforcement agencies, regulatory bodies, or other authorised government authorities where we are legally compelled to do so, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosure where legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, asset sale, or restructuring of the ku916 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the acquiring entity will be bound by the terms of this Policy or an equivalent privacy commitment.
ku916 does not transfer your personal data to countries or territories outside your region unless appropriate safeguards are in place. All primary data processing is conducted on infrastructure serving the Bangladesh market. Where sub-processors are located outside Bangladesh, we ensure contractual data protection obligations equivalent to those set out in this Policy are in place.
Our Use of Cookies and Tracking Technologies
ku916 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is being used. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.
We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand usage patterns in aggregate), and functional cookies (to remember your language preference and session state). We do not use third-party advertising cookies or behavioural tracking cookies that profile you across external websites. You may configure your browser to block or delete cookies, but doing so may affect the functionality of the ku916 platform, including your ability to log in and maintain a session.
Cookie preference: Most modern mobile browsers allow you to view, manage, and delete cookies through your browser settings. Blocking essential cookies will prevent ku916 from functioning correctly. Contact [email protected] if you have questions about specific cookies used on the platform.
Your Data Rights as a ku916 Player
ku916 respects your right to control your personal information. Depending on your circumstances and applicable requirements, you may have the following rights regarding your personal data held by ku916. To exercise any of these rights, contact [email protected] with your registered account details and a clear description of your request.
ku916 will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 days. Where a request cannot be fulfilled — for example because retention is required by law or because the data is necessary to complete an open dispute — we will explain the reason in writing. Note that exercising certain rights (such as erasure) may result in the closure of your ku916 account where the data in question is necessary to maintain the account.
Data Retention Periods and Policy Updates
ku916 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil legal, regulatory, and dispute-resolution obligations. Specifically: account registration data is retained for a minimum of 5 years following account closure; financial transaction records are retained for a minimum of 5 years from the transaction date in line with anti-money laundering requirements; gaming activity logs are retained for 2 years from the date of activity; communications and support records are retained for 3 years from the date of the last interaction. Upon expiry of applicable retention periods, data is securely deleted or irreversibly anonymised.
ku916 reviews this Privacy Policy at least annually and whenever significant changes occur to our data processing activities, applicable legal requirements, or the services we offer. When material updates are made, registered users will be notified via their registered contact details prior to the changes taking effect. The revised Policy will be posted at this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed of how ku916 handles your personal information.
Policy Amendment Notice: Your continued use of ku916 after any revised Privacy Policy is posted constitutes your acceptance of the updated terms. If you object to any changes, you must stop using the platform and contact [email protected] to arrange account closure. We will never reduce your privacy rights under this Policy without obtaining your explicit consent first.
Questions About Your Privacy?
Our support team is ready to help with any privacy or data request. You can also explore the full ku916 casino or review our responsible gaming commitments.